Payment.Shipping.Returns

These conditions apply to online purchases made through eliaszandella.com and eLiasz and eLLa jewelry Inc. as direct sale(s).

Ordering

Upon placing an order, you will receive a digital receipt automatically confirming your purchase intent. This receipt is not a contract and eLiasz and eLLa reserves the right to cancel the order at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraud or any other reason that prevents eLiasz and eLLa to fulfill and ship the order. eLiasz and eLLa will exercise the right to refuse or cancel orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, eLiasz and eLLa will issue a credit back to the purchasing credit card for the amount charged.

Payments

Eliasz and Ella accepts Visa, MasterCard, American Express and PayPal payments. Eliasz and Ella use PayPal Merchant Services Website Payments Standard to ensure you have the highest level of quality service and protection. We adhere to the terms and policies setout by PayPal for all of our payment transactions.

You do NOT require a PayPal account to make purchases at Eliasz and Ella. When you check out, you will be directed to a page that allows you to log into an existing PayPal account or pay by credit card without having to sign up for a PayPal account. Eliasz and Ella encourages you to visit and read the PayPal Security and Protection webpage:https://www.paypal.com/ca/webapps/mpp/security/online-security-center

Shipping
 - Handmade.Local.Sold.Global

We can ship to virtually any address in the world. Our shipping setup is global. If you run into any issues completing your international shipping details, please e-mail us directly at martin@eliaszandella.com or call us at 780.633.4103. We will address any shipping issues promptly to get you the Eliasz and Ella jewelry you want!

International Shipping (including the USA)

Items being shipped outside of Canada may be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. You \ the customer (the person importing the product) are responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Eliasz and Ella is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries. You \ the customer are responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact martin@eliaszandella.com or 780.633.4103.

Eliasz and Ella is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than Canada.

"FREE SHIPPING in North America" defined

Eliasz and Ella will cover the base shipping cost for orders being shipped within North America (Canada and USA only). Base shipping is the actual cost of shipping a package using eLiasz and eLLa third-party shipper  Canada Post. eLiasz and eLLa is not responsible for any additional costs beyond base shipping as identified in "International Shipping" (including USA) section above.

TRACKING is automatic for orders over $100 CAN in Canada only. Tracking is only available for shipments below $100 CAN at cost to the customer by request only. Tracking through our primary shipper (Canada Post) is a variable cost depending on the destination and is cost prohibitive for orders below $100 CAN.

Returns Policy

If you are not satisfied with your purchase, you can return Eliasz and Ella jewelry and accessories in their original condition and packaging along with your receipt (we issue digital receipts via e-mail) within 30 days of the date of shipment from Eliasz and Ella third party shipper (Canada Post) to our return shipping address for a full refund.

Any item that has been modified and/or is not in a condition to be re-sold will not be eligible for a refund and/or credit.

We do not accept returns and/or issue refunds on earrings due to hygiene reasons unless the return is a result of our error (you received an incorrect or defective product). We are a duly diligent company that has our customer's best interest as a key principle. As a policy, we do not reintroduce any of our earring products back into our sales environments if a return occurs. All earring findings and backings are destroyed and disposed of once back in the possession of Eliasz and Ella after an earring product is returned.

Eliasz and Ella must receive the jewelry and / or accessories intended for return to validate the condition of the jewelry as per the terms outlined before exchange and/or refund actions are taken. It is at the discretion of Eliasz and Ella to determine if items meet the criteria of "original condition" and if the item qualifies for a refund. If the item does not meet the return policy conditions, Eliasz and Ella will ship your purchase back to you. 

To arrange for a return and/or refund, please contact us at martin@eliaszandella.com or 780.633.4103 and we will issue you the necessary information outlining the steps to fully complete the refund and return of the jewelry and/or accessories. Eliasz and Ella will process any required refunds promptly targeting a 1 day processing time for the refund to be processed back to you on your original method of payment from the time Eliasz and Ella receive custody of the shipped goods. Return postage reimbursement to our clients is issued via e-Transfer, PayPal or credit. Other methods of refund postage can be considered at the discretion of Eliasz and Ella.

Eliasz and Ella will not be held directly responsible for orders that have Canada Post or alternate shipper tracking where shipper records indicate the order was delivered to the correct shipping address. In these circumstances, Eliasz and Ella will work with you and our third-party shipper to investigate any orders with documentation supporting proper delivery procedures were followed and achieved. Eliasz and Ella will execute reasonable actions to address the situation to achieve the best possible outcome in this type of situation.

Liability Disclaimer

In no respect shall Eliasz and Ella incur any liability for any damages, including, but not limited to, direct, indirect, special, or consequential damages arising out of, resulting from, or any way connected to the use of the item, whether or not based upon warranty, contract, tort, or otherwise; whether or not injury was sustained by persons or property or otherwise; and whether or not loss was sustained from, or arose out of, the results of, the item, or any services that may be provided. Eliasz and Ella jewelry is not intended for children.

Special Promotions. *some conditions apply

Black Friday. 2016 eLiasz and eLLa promotion.

“25% off” applies to all jewelry offered through eliaszandella.com only from November 24, 2016 21:00 MST to November 25, 2016 24:00 MST. Promotion cannot be applied to Reserve Listings setup prior to November 24, 2016 21:00 (start of the eLiasz and eLLa BLACK FRIDAY promotion). Promotion cannot be applied retroactively to purchases made before November 24, 2016 21:00 MST. Orders submitted that do not meet promotional conditions will be rejected.

“Gifts” and “Gift with Purchase” reference: Spend $100 CAN after 25% discount is applied to total order, receive a Black Ballroom bangin’ bracelet free. Spend $200 CAN after 25% discount is applied to the total order, receive Black Ballroom + SUNRise sTuds free. Total “spend” includes GST. The total checkout amount (the amount that will be charged to your credit card for the order) will be used to confirm the total spend of $100 CAN and $200 CAN.

Thank You ~ The eLiasz and eLLa Team