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e&e COVID-19 Response


To all e&e customers, partners, and supporters.

We are fully committed to assuring the health and safety of our e&e community of customers, partners, and supporters.

We have implemented a number of additional health and safety measures to keep everyone safe during this evolving COVID-19 pandemic, guided by the Public Health Agency of Canada standards and guidelines.

Since February 2020, our e&e team has implemented the following measures to fight the spread of SARS-CoV-2, the coronavirus that causes COVID-19:

Cancelled non-essential travel in support of flattening the curve and minimizing the likelihood and potential of bringing the COVID-19 virus into our studio. This includes local, national, and international travel. When business critical travel and contact occurs, we have strict personal protective equipment use and social distancing processes in place that must be followed.

Limited all third-party contact with our studio and fulfillment spaces.

Implemented additional strict hygiene practices in our studio and fulfillment spaces where your orders are packed. This includes continuous use of hard-surface disinfectants that meet or exceed the Public Health Agency of Canada's requirements for emerging viral pathogens; the use of disposable gloves; N95, PM2.5, and non-medical grade masks; use of hand sanitizers; and the use of 70% alcohol surface wipes.

Implemented physical social distancing between team members that are non-family members and/or designated cohorts at all times.

Changed to in-house processing of shipping documents to minimize contact with external third-party shipping partners.

Implemented mandatory disinfection of all incoming shipments followed by a mandatory 14 day quarantine of contents.


Ongoing team education and awareness of evolving Public Health Agency of Canada and World Health Organization recommendations, guidelines, and directives to fight the spread of COVID-19.

Although wearing a non-medical mask or face covering while out in public is optional, we encourage all e&e team members to act with vigilance and consider this practice outside the e&e studio and fulfillment spaces.

Our entire e&e team is committed to excellent hygiene and public health practices, including frequent hand washing and physical social distancing. We do all of this to assure the health and safety or our team and you; our wonderful, customers, partners, and supporters.

We will continue to make well informed decisions and take all reasonable actions in support of the health and safety of our communities.

I thank you for your resilience, trust, and patience as we change the way we do business and live our lives to address and overcome the challenges of COVID-19 on a societal scale.

If you have any questions about our response to COVID-19, please contact us directly via e-mail, live chat, Instagram DM, Facebook or phone call.

On behalf of everyone at eLiasz and eLLa jewelry, we thank all those working on the healthcare frontlines, along with your families for all of your sacrifices and dedication to keep everyone in our communities safe. We also acknowledge and thank all of those working directly in support of our frontline professionals, enabling them to succeed in the fight against COVID-19.

Please stay safe, healthy, and vigilant. Wash your hands!

Kristen Mackie, Owner & Creative Director
eLiasz and eLLa jewelry

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