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Customer CARE

 

Sizing

eLiasz and eLLa will consider special sizing requests from clients on a case-by-case basis only. Additional charges may apply by exception, depending on the extent of work that may be required to adjust the size. Please inquire directly to kristen@eliaszandella.com to confirm.

Sizing requests after purchase, shipping and/or delivery of products from eliaszandella.com or an official eLiasz and eLLa retail host are possible under sales terms and conditions where it was purchased.

Metal Intolerances, Sensitivities and Allergies

eLiasz and eLLa does not recommend our jewelry to persons with metal intolerances, sensitivities and/or allergies.

Some people may experience a reaction to eLiasz and eLLa jewelry. It is possible for our jewelry components to contain some level of metal constituents that may trigger a reaction, which you are aware and/or unaware of and as such those with intolerances, sensitivities and/or allergies to metals should take caution and monitor reaction to new jewelry.

If you have any questions about metals we use in our jewelry, please contact us @ kristen@eliaszandella.com, Instagram DM, or e&e LiveChat at eliaszandella.com

***eLiasz and eLLa jewelry Inc. and/or eLiasz and eLLa jewelry Inc. will not be held liable for any reaction due to intolerances, sensitivities and/or allergic reactions from any metal constituents contained in our jewelry as a result of wearing and/or coming into contact with jewelry sold under the "eLiasz and eLLa" brand name or any subsequent emotional, physical or financial loss.

Stone Jewelry

eLiasz and eLLa jewelry that contains true stone is a naturally occurring substance, a solid aggregate of one or more minerals or mineraloids that has been cut, coloured and/or conditioned to achieve the desired final aesthetic.

A fracture is the separation of an object or material into two or more pieces under the action of stress generally caused by two factors: (1) natural cracks/fractures caused by mother nature in the raw material itself at the quarry/mine level (2) Man-made causes due to the production and handling processes.

Stone used in eLiasz and eLLa jewelry products has undergone multiple steps to assure the stone piece itself is able to withstand normal and expected wearability whereby the fracture strength (break strength) is not exceeded unless a stress is applied that causes a fracture.

eLiasz and eLLa does not consider the fracture of any stone piece used in our jewelry to be a material defect in material, form and/or function if a stress is applied that causes a fracture (example: your stone necklace pendant makes contact with a surface and breaks).

Metals Testing

eLiasz and eLLa conducts third-party laboratory testing through ALS Canada Ltd. to confirm the metallurgy of our metals.

eLiasz and eLLa posts are in compliance with the Government of Canada Surface Coating Materials Regulations SOR/2005-109 CANADA CONSUMER PRODUCT SAFETY ACT based on composite sample testing as per Lab Work Order #L1406549.

Indemnity

By accessing and/or purchasing eLiasz and eLLa jewelry and\or eLiasz and eLLa jewelry Inc. products directly, through a retail eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. brand host selling jewelry under the "eLiasz and eLLa" brand name or through our website (eliaszandella.com) and/or placing an order and the subsequent use of our product, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website and products sold by eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. under the "eLiasz and eLLa" brand name.

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