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Return, Exchange and More

WE ARE HERE FOR YOU!

If you have any questions or concerns, please contact eLiasz and eLLa at:

kristen@eliaszandella.com

e&e LiveCHAT at eliaszandella.com

Instagram DM @eliaszandellajewelry
or
Call +1 780 203 9763

*Corporate Office Address During COVID-19 Pandemic*

eLiasz and eLLa
4915 210 Street NW
Edmonton, AB T6M 0A8

All Order Fulfillment and Shipping is processed from Edmonton, AB, Canada directly by our e&e Jewelry team.

eLiasz and eLLa Fulfillment Centre
(address withheld for security reasons)
Edmonton, AB, Canada

CONDITIONS & POLICY


warranty

exchange
returns
refund
shipping
price adjustments
special promotions

Warranty


Your eLiasz and eLLa jewelry is warrantied for any material defects (a defect in the design and/or materials used) for 2 years from time of purchase. This Warranty does not cover normal and expected wear and tear.

Time is not the only warranty consideration. Even after 2 years, please let us know if you feel there is a material defect in your e&e and we'll take all reasonable actions to make the situation right.

Exchange, Return, and Refund Policy


Thank you so much for your purchase and choosing eLiasz and eLLa jewelry. Your support of our independent, Canadian company is truly appreciated. We will do everything reasonably possible for all of our customers to enjoy and love your e&e and wear your jewelry with confidence.

If your eLiasz and eLLa jewelry is not exactly what you had hoped, you have options! Our exchange, return, and refund process is simple!

Please see our e&e COVID-19 Response page for additional details about health and safety related to returns and exchanges.

This eLiasz and eLLa jewelry Exchange, Return, and Refund Policy is only applicable to jewelry purchased from eliaszandella.com.


Exchange


You can exchange your jewelry within 60 days of your purchase date. Your jewelry must be returned for exchange in the same condition you originally received it.

The value of your exchange is the same as when you purchased it.

Please let us know what you would like to exchange your jewelry for by contacting us through one of 5 options:

E-mail kristen@eliaszandella.com; LiveChat at eliaszandella.com; Instagram Direct Message; Facebook Messenger, or the good ol’ tele at +1 780 203 9763.

The Exchange Process:

Place your exchange item(s) into a padded envelope (we recommend the Canada Post #0 mailer or similar mailer) and mail back to us as Oversized Letter Mail to:

eLiasz and eLLa
4915 210 Street NW
Edmonton AB T6M 0A8

We will send you your desired exchange item(s) once we receive a digital image (i.e. picture using your smartphone) of your shipping receipt confirming your return has shipped to us.

Once we receive your exchange, we will also issue you an eliaszandella.com credit for your total postage and packaging materials.

A cash rebate for the return postage is also available to you by request. Whatever your preference, just let us know.

For any exchanges that don’t fit into a standard oversized envelope, please let us know and we’ll send you a pre-paid Return Postage label to print.

*Does not apply to earrings and/or scrunchies.

 

Return & Refund


You can return your jewelry for within 60 days of your purchase date and receive a full refund back to your original method of payment.
Your jewelry must be returned in the same condition you originally received it.

Please let us know you are returning your jewelry by contacting us through one of 5 options: E-mail kristen@eliaszandella.com; LiveChat at eliaszandella.com; Instagram Direct Message; Facebook Messenger, or the good ol’ tele at +1 780 203 9763.

The Return & Refund Process:

Place your return items into a padded envelope (we recommend the Canada Post #0 mailer or similar mailer) and mail back to us as oversized letter mail to:

eLiasz and eLLa
4915 210 Street NW
Edmonton AB T6M 0A8

We will issue you a refund for the purchase value of your jewelry being returned once we receive a digital image (i.e. picture using your smartphone) of your shipping receipt confirming your jewelry has shipped to us.

Once we receive a digital image of your return postage receipt, we will also issue you an eliaszandella.com credit for your total postage and packaging materials.

A cash rebate for the return postage is also available to you by request. Whatever your preference, just let us know.

For any returns that don’t fit into a standard oversized envelope, please let us know and we’ll send you a pre-paid Return Postage label to print and use.

*Does not apply to earrings and/or scrunchies.


Earrings & Scrunchies


Earrings and scrunchies do not qualify for a normal return or exchange as standard practice due to health and safety factors: the fact earrings are in direct contact with penetrated skin; and scrunchies are in direct contact with hair which may contain biological agents (i.e. trichomycoses). Risks are increased during the COVID-19 pandemic. Purchase of eLiasz and eLLa earrings and/or scrunchies are considered final sale only.

Although these measures are in place in the best interest of our customer’s health and safety, we do acknowledge the intent to return or exchange earrings and/or scrunchies means you were not 100% happy with your e&e choice. Customers that want to return earrings and/or scrunchies are eligible to receive an eliaszandella.com credit for 50% of the purchase value of your earrings and/or scrunchie(s) in lieu of a full refund. You also get to keep the original earrings and/or scrunchies.

This policy is also in place because eLiasz and eLLa Jewelry cannot
clearly demonstrate the sequence of custody, use and handling of these products once they are received by the purchaser beyond a reasonable doubt. As a company, we cannot provide these reasonable assurances under audit and we are unable to accept them for exchange and/or refund.


Earrings and Scrunchies that have a material defect (a defect in the design and/or materials used) can be returned or exchanged after verification.

Earrings and Scrunchies that have been sent to you in error (i.e. wrong product) can be returned.

We are a duly diligent company that has our customer's best interest as a key principle. As a policy, we do not reintroduce any of our earring products back into our sales environments if a return occurs due to a material defect. All earring findings and backings are destroyed and disposed of once back in the possession of eLiasz and eLLa jewelry after an earring product is returned.

Thank you so much for choosing eLiasz and eLLa for your jewelry purchase. If you have any additional questions at all about our eLiasz and eLLa jewelry Exchange, Return, and Refund Policy, please contact us in one of 5 ways:

E-mail kristen@eliaszandella.com; LiveChat at eliaszandella.com; Instagram Direct Message; Facebook Messenger, or the good ol’ tele at +1 780 203 9763.
 

Price Adjustments

Can I get a price adjustment? YES! We offer price adjustments within ten days of your shipment date. Please email us at kristen@eliaszandella.com and we'll help you out.

Special Promotion Offer(s) - Terms and Conditions

 

Special promotions and/or offers are not valid in any eLiasz and eLLa jewelry Inc. retail partners' locations unless stated otherwise, not applicable to previous purchases, or taxes. Promotional offers have no cash value and may not be altered, sold, or transferred. eLiasz and eLLa jewelry Inc. in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. eLiasz and eLLa jewelry Inc. in its sole discretion reserves the right to invalidate and/or not honour promotion codes or offers that are obtained through any party other than eLiasz and eLLa jewelry Inc., including, but not limited to, through third-party sites. Some promotions and/or offers can be used in conjunction with other offers and/or codes. Special promotions and/or offers are subject to change, alteration, or termination by eLiasz and eLLa jewelry Inc. at its sole discretion at any time.

  

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