take CARE

Sizing

eLiasz and eLLa will consider special sizing requests from clients on a case-by-case basis only. Additional charges may apply by exception, depending on the extent of work that may be required to adjust the size. Please inquire directly to kristen@eliaszandella.com to confirm.

Sizing requests after purchase, shipping and/or delivery of products from eliaszandella.com or an official eLiasz and eLLa retail host are done on a case-by-case basis and charges may apply as per sales terms and conditions of the seller.

Warranty General

Warranty of Merchantability and Defects In Materials and Workmanship

The eLiasz and eLLa product warranty implies that that our products are free from material defects and workmanship defects. This implies that the product will perform as well as such products customarily do.

Product Return Policy under General Warranty

eLiasz and eLLa will provide a refund, credit and/or equal product replacement in value equivalent for products that are defective in material form and/or function as identified under Wholesale Warranty of Merchantability and Defects in Materials Workmanship.

Stone Jewelry

eLiasz and eLLa jewelry that contains true stone is a naturally occurring substance, a solid aggregate of one or more minerals or mineraloids that has been cut, coloured and/or conditioned to achieve the desired final aesthetic.

A fracture is the separation of an object or material into two or more pieces under the action of stress generally caused by two factors: (1) natural cracks/fractures caused by mother nature in the raw material itself at the quarry/mine level (2) Man-made causes due to the production and handling processes.

Stone used in eLiasz and eLLa jewelry products has undergone multiple steps to assure the stone piece itself is able to withstand normal and expected wearability whereby the fracture strength (break strength) is not exceeded unless a stress is applied that causes a fracture.

eLiasz and eLLa does not consider the fracture of any stone piece used in our jewelry to be a material defect in material, form and/or function if a stress is applied that causes a fracture (example: your stone necklace pendant makes contact with a surface and breaks).

Materials

eLiasz and eLLa jewelry is made of natural, synthetic and natural-conditioned components.

This guide will help you take CARE of your eLiasz and eLLa jewelry.

take SPECIAL CARE – ciTy sTuds

eLiasz and eLLa ciTy sTuds are natural fine crystals on a rock surface that have a high quality coating to produce the fabulous colors we offer.

Natural crystals can break away from their rock surface and\or the crystal matrix they have naturally formed from.

We stress test each crystal face to ensure the crystals are fully intact during our production process and again prior to release for retail sale.

Diligent care and handling of your ciTy sTuds will ensure you enjoy your studs for years to come.

cleaning your ciTy sTuds

The stone face of ciTy sTuds is a natural druzy quartz stone with a high quality coating that can be cleaned using warm phosphate-free soapy water and a very soft fine brush. As with most natural gemstones, druzy stone should be kept away from all chemicals and harsh detergents as these products may result in permanent changes to the appearance of your ciTy sTuds.

DO NOT immerse your entire ciTy sTuds into water and/or phosphate-free soapy water as this may damage the adhesive keeping the stone in place and result in the stone separating from the metal backing.

DO NOT use chemicals and/or harsh detergents on any part of your ciTy sTuds.

DO NOT allow for water and/or detergent mix water to seep into the interface between the stone and the backing.

DO NOT drag your ciTy sTuds across any chosen cleaning implement as this may result in crystals "snagging" on fibers and may result in crystal breakage.

DO use an extra fine soft brush or soft cloth - moistened with water and/or phosphate-free soapy water to gently (with minimal pressure) dab the crystal face of the druzy stone clean.

DO gently place your ciTy sTuds on a dry soft surface with the crystal face down to gravity dry over night to ensure proper drying.

**eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. will not be held responsible for any damage as a result of actions taken to clean your ciTy sTuds.

handling your ciTy sTuds

To avoid crystal breakage;

DO NOT press your fingers on the crystal face when putting your ciTy sTuds on and taking them off.

DO pinch the sides of the ciTy sTuds towards the base of the studs furthest away from the crystal face when putting them on and taking them off.

DO NOT wear your ciTy sTuds to bed.

DO NOT wear your ciTy sTuds in the shower, bath or swimming pool. Like most jewelry, contact with water (fresh water, chlorinated or conditioned) along with temperature changes may impact your ciTy sTuds.

DO store your ciTy sTuds in a dry location that prevents contact of the crystal face of your studs with other jewelry. Contact with other jewelry or articles that impact the crystal face may lead to crystal breakage.

ciTy sTuds with Silver Findings (2013 F/W release):

eLiasz and eLLa conducts third-party laboratory testing through ALS Canada Ltd. to confirm the metallurgy of our ciTy sTuds findings.

eLiasz and eLLa ciTy sTuds posts are in compliance with the Government of Canada Surface Coating Materials Regulations SOR/2005-109 CANADA CONSUMER PRODUCT SAFETY ACT based on composite sample testing as per Lab Work Order #L1406549.

eLiasz and eLLa ciTy sTuds posts (2013 F/W release) are an alloy composed mostly of copper, iron and zinc in addition to other metallic elements.

ciTy sTuds with Antique Bronze Findings:

eLiasz and eLLa conducts third-party laboratory testing through ALS Canada Ltd. to confirm the metallurgy of our ciTy sTuds findings.

eLiasz and eLLa ciTy sTuds posts are in compliance with the Government of Canada Surface Coating Materials Regulations SOR/2005-109 CANADA CONSUMER PRODUCT SAFETY ACT based on composite sample testing as per Lab Work Order #L1406549.

eLiasz and eLLa ciTy sTuds posts (2013 F/W release) are an alloy composed mostly of copper, iron and zinc in addition to other metallic elements.

take GENERAL CARE – bracelets – necklaces – urban edge earrings - rings

All plated jewelry will tarnish over time, but it will happen faster when it comes into contact with things like perfume, water (fresh water, salt water, conditioned water, chlorinated water), lotions, hairsprays and any other products, as well as natural skin oils, that may react with the materials.

The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is not a manufacturers defect and can be minimized by avoiding jewelry contact with materials that promote tarnishing.

We DO NOT recommend wearing your jewelry in the shower, bath or swimming pool. Like most jewelry, contact with water (fresh water, chlorinated or conditioned) and moisture in general along with temperature changes may impact your jewelry and promote tarnishing.

We DO recommend you store your jewelry in a dry location that prevents contact with other jewelry. Contact with other jewelry or articles that impact and wear the surfaces of your eLisz and eLLa jewelry.

We DO recommend cleaning your jewelry with a dry, clean, lint-free, soft cloth with minimal pressure.

DO NOT use paper towels or paper tissues to clean eLiasz and eLLa jewelry surfaces as they may scratch the surface of the jewelry pieces.

Please note, damage to jewelry due to cleaning including but not limited to excess pressure and\or use of cleaning products and materials that may impact eLiasz and eLLa jewelry is not covered by our warranties and eLiasz and eLLa is indemnified of any accountability to fix and or replace the jewelry piece(s) impacted.

take SPECIAL CARE – ciTyscape bracelet\cuff

The eLiasz and eLLa ciTyscape bracelet is a simple-by-design one piece bracelet that is made of flexible stainless steel that can be manipulated by hand for your preferred comfort and style fit.

Cleaning your ciTyscape bracelet is simple, using the eLiasz and eLLa cleaning cloth provided with your bracelet. Simply add 2-3 drops of phosphate free washing detergent into a cup of water and soak your cloth in it. Using the soaked cloth, gently rub your ciTyscape bracelet with the cloth and dry your bracelet with a lint free non-abrasive cloth material. 

eLiasz and eLLa is not responsible for and will not replace misshapen ciTyscape bracelets due to metal manipulation beyond it's design limits. Only tensile (pulling) and compressive (pushing forces) are encouraged to adjust the size of the bracelet as shown in the below diagram unto a maximum of 20% increase in size (referencing the original closed loop inside open diameter of 63mm). Any forces applied in any other way to the bracelet and/or the bracelet being manipulated beyond 25% of it's original inside open diameter of 63mm will void our warranty.

 

 

eLiasz and eLLa Products – Metal Intolerances, Sensitivities and Allergies

eLiasz and eLLa does not recommend our jewelry to persons with metal intolerances, sensitivities and/or allergies.

Some people may experience a reaction to eLiasz and eLLa jewelry. It is possible for our jewelry components to contain some level of metal constituents that may trigger a reaction, which you are aware and/or unaware of and as such those with intolerances, sensitivities and/or allergies to metals should take caution and monitor reaction to new jewelry.

eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. will not be held liable for any intolerances, sensitivities and/or allergic reactions from any metal constituents contained in our components as a result of wearing and/or coming into contact with jewelry sold under the "eLiasz and eLLa" brand name or any subsequent emotional, physical or financial loss.

Indemnity

By accessing eLiasz and eLLa jewelry and\or eLiasz and eLLa jewelry Inc. products directly, through a retail eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. brand host selling jewelry under the "eLiasz and eLLa" brand name or through our website (eliaszandella.com) and/or placing an order and the subsequent use of our product, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website and products sold by eLiasz and eLLa jewelry and/or eLiasz and eLLa jewelry Inc. under the "eLiasz and eLLa" brand name.